MAN Nutzfahrzeuge is an automotive company with 31,500 employees in nine countries. It produces 55,000 trucks and 5,500 buses a year. The company has a turnover of around 8 billion Euros. In practice, a relatively large portion of the company’s total IT costs (contracted to T-Systems) is spent on operating and maintaining an output and printing infrastructure. More and more companies strive to reduce direct costs related to the output infrastructure and its day-today management and aintenance. According to calculations made by IDC, half of all help-desk calls are related to output and printing problems.